We provide cryptocurrency exchange services through dedicated bi-directional ATMs located in our physical branches across Israel. You can buy and sell using cash (Israeli Shekels) only.
In addition, we’re happy to assist with any technical issue we can — from helping set up a digital wallet, to explaining the basics of usage, protection methods, and user privacy.
Our professional and friendly staff are always present next to the ATM to assist throughout the process and answer any questions.

Visit one of our branches with two valid forms of ID (ID card, driver’s license, passport) and a private wallet installed on your phone.
If you don’t have a wallet, our staff can help you install one upon request.

Yes. In order to use our services, a one-time registration is required at the branch.
This includes photographing two forms of ID and filling out a short personal questionnaire.
All collected data is intended to comply with Israel’s Anti-Money Laundering and Counter-Terrorist Financing regulations.
For more information, see our detailed Privacy Policy on the site.

Our ATMs are connected to the Kraken exchange, and the current rate is based on their market price. We charge a 6% fee on top of this rate.
There are no additional foreign exchange fees.
Example:
• If you buy 100 NIS worth of Bitcoin, you'll receive approximately 94 NIS worth of BTC in your wallet.
• If you want to withdraw 100 NIS, the ATM will ask you to send BTC worth 106 NIS.
Each branch displays the current rate in real time on a screen.
The ATM also shows our rate in Shekels, including the fee — so you can always check and compare. Full transparency!

As a regulated financial service provider, we adhere to Israel’s anti-money laundering laws.
Currently, our transaction limits are:
• 10,000 NIS per day
• 20,000 NIS per week
• 30,000 NIS per month
You can buy Bitcoin from as little as 20 NIS.
You can sell Bitcoin and withdraw cash in multiples of 100 NIS.

Your privacy is our top priority.
We maintain a registered database in accordance with Israel's privacy protection laws.
We do not share your information with any third party. All data is stored securely within our company’s internal system.
You can review our full Privacy Policy at any time.

Currently, we offer the following coins:
• Bitcoin (BTC)
• Ethereum (ETH)
• Bitcoin Cash (BCH)
• USDT (Tether - USD pegged)
We may add more coins in the future based on market conditions and customer demand.

Once the ATM transaction is complete, the coins are immediately sent to the wallet address you provided (via QR scan).
However, the Bitcoin still needs to receive confirmations on the blockchain.
This usually takes 10–30 minutes, though delays can occur during times of high network congestion — which is out of our control.

Bitcoin prices are determined by supply and demand.
High demand with low supply raises the price; low demand with high supply lowers it.
Bitcoin is traded on various exchanges, and each exchange sets its own price based on its internal market dynamics.
There is no single “official” Bitcoin price.

Digital Bitcoin wallets function as free “accounts” for holding Bitcoin and other cryptocurrencies.
Anyone can easily download a Bitcoin wallet from the app store.
There are free open-source wallets available for all platforms — iOS, Android, Windows, Mac, and Linux.
We also offer secure hardware wallets for purchase in our branches.
You're free to choose the option that best fits your needs and usage.
We always recommend choosing a popular open-source wallet maintained by reputable developers recognized by the global crypto community.
These wallets allow users to hold their own private keys and take full control of their funds, including backup and recovery.

We are not tax advisors. It's important to consult a qualified professional and verify your tax obligations when trading crypto.
In general, every sale or conversion of cryptocurrency in Israel is considered a taxable event.
This is subject to a 25% capital gains tax on the profit.
Each individual is responsible for reporting and paying taxes as required by law.
We do not report to the tax authorities on your behalf.
To ensure proper reporting and compliance, we recommend consulting an accountant specializing in crypto taxation.
Our team will gladly recommend trusted professionals in the field.

We always recommend backing up your private key when installing a wallet.
The private key is usually a set of 12 words provided during wallet setup.
Keep the words secret — never share them, not even with our staff.
Write them down and store them safely.
If your phone is lost or the wallet malfunctions, you can reinstall the wallet and restore access using the 12-word phrase.
If you didn’t back up the seed phrase, recovery is not possible.

If you still have access to the wallet, you can create a backup at any time.
In most cases where the wallet is inaccessible and no backup exists, the funds in the wallet are considered lost.
In extreme situations, some people hire professionals or companies that specialize in crypto recovery.

No. Bitcoin sales (cash withdrawals) are only possible from a private wallet.
You cannot send coins directly from an online exchange.
We recommend transferring your coins (BTC, ETH, BCH) to a private wallet before visiting the branch to sell.

We do not provide investment or trading advice.
It is the responsibility of each customer to do their own research and learn about the crypto market independently.